FAQ
Frequently Asked Questions
We understand that purchasing a massage chair is an important investment.
Below are answers to some of the most common questions to help make your shopping experience easier and more comfortable.
How do I choose a right massage chair for my needs?
A: Choosing the right massage chair depends on your body type, preferred massage style, and the features most important to you.
Whether you are looking for deep tissue massage, full-body stretching, or advanced zero gravity positioning, our team is here to help you find the perfect fit.
What makes your massage chair different?
A: Our massage chairs are designed with premium materials, advanced massage technology, and user-focused comfort features to deliver a relaxing and therapeutic experience.
Delivery & Installation
How long does delivery take?
Delivery times vary based on inventory and location, but in-stock items are generally delivered within 3–20 business days.
How long will it take to get my orders?
Yes, our professional delivery team will deliver, assemble, and place your massage chair in your preferred location whenever possible.
Can you deliver to upstairs rooms or homes with stairs?
Yes, delivery to homes with stairs is available. Additional fees may apply depending on the delivery environment.
How often should I use my massage chair?
A: For most users, 15–30 minutes per session is recommended. Usage can be adjusted based on your comfort level and wellness needs.
Are the massage settings adjustable?
A: Yes, our chairs include adjustable intensity levels massage programs, and targeted massage zones so you can personalize each session.
Can the chair accommodate different body types?
A: Yes, our massage chairs are designed to fit a wide range of heights and body types while providing effective and comfortable massage performance.
Warranty & Support
What warranty coverage do you provide?
Warranty coverage varies by model, but our massage chairs typically include comprehensive warranty protection for parts and service.
What should I do if my chair requires service?
If service is needed, simply contact our customer support team. We will guide you through troubleshooting and arrange service if necessary.
Are replacement parts available?
Yes, genuine replacement parts are available through our authorized support team to ensure the quality and longevity of your chair.
What is your return policy?
A: We offer returns based on our return policy guidelines. Please contact our customer support team for complete details regarding eligibility and return procedures.
How long does it take to process a refund?
A: Approved refunds are typically processed within 1~3 weeks business days after the returned item has been received and inspected.
If you have additional questions, our customer support team is always here to help you find the perfect massage chair with confidence.