Shipping Policy
Shipping & Handling Information
Effective Date: September 2026
1. Standard Shipping
Standard shipping within the contiguous United States includes delivery at no additional charge to the curb, driveway, or nearest accessible ground-level entrance.
- Our shipping partner will coordinate the delivery schedule with you.
- All deliveries are provided within a delivery time window. Specific or exact delivery times cannot be requested.
- Standard shipping does not include moving the massage chair inside the home, stair carry, placement, or assembly.
- Someone must be available to receive and sign for the delivery.
- Assembly is the customer's responsibility. Additional assembly services may be available for an extra fee.
2. White Glove Delivery
White Glove Delivery is available for an additional fee and includes inside delivery, placement, and basic assembly.
- The standard delivery team consists of two professional delivery agents.
- White Glove Delivery may add approximately 1–2 weeks to the standard delivery timeframe.
- The basic service time is up to 2 hours and 30 minutes.
- All deliveries are provided within a delivery time window. Specific or exact delivery times cannot be requested.
Service Limitations & Customer Responsibility
Customers are responsible for ensuring that all required access points—including doors, hallways, stairways, and elevators—are large enough for the massage chair and that the delivery path is clear of furniture and other obstructions.
Our delivery team does not provide:
- Moving furniture or personal belongings
- Removing doors, door frames, or other structures
- Modifying the property to accommodate delivery
- Removal or disposal of existing massage chairs or furniture
For safety reasons, if the massage chair cannot be safely delivered to the requested location, the delivery team may recommend an alternative location or may be unable to complete the delivery and installation.
3. Additional Charges & Delivery Attempt Fees
Additional charges may apply for:
- Delivery beyond the distance included in the original quote
- Additional personnel required for stair carry or special handling
- Additional onsite service time
- Special delivery or installation requirements
- Failed delivery attempts due to customer absence, inaccessible areas, insufficient space, or other conditions within the customer's control
A Third Man Fee of $120–$300 may apply when additional personnel are required. Other applicable charges will be billed separately.
White Glove additional charges and delivery attempt fees are non-refundable.
4. Delivery Preparation & Inspection
Before purchasing, customers are responsible for measuring all required entry points—including doors, hallways, stairways, and other access areas—to ensure the massage chair can be safely delivered to the desired location.
Upon delivery, customers should inspect the packaging and massage chair for visible damage.
If damage is found:
- Take photos of the damaged area.
- Note the damage on the delivery receipt before signing.
- Contact Kahuna Chair as soon as possible.
5. Order Processing & Delivery Time
Orders are typically processed and shipped within 1–3 business days after payment confirmation.
Standard delivery generally takes 10–14 business days after shipment.
White Glove Delivery may add approximately 1–2 weeks to the standard delivery timeframe.
Delivery times are estimates and may vary due to product availability, destination, carrier schedules, weather, holidays, or other circumstances beyond our control.
6. Shipping Address & Special Delivery Conditions
Customers are responsible for providing an accurate shipping address. We currently do not ship to P.O. Boxes.
Additional shipping charges may apply to Alaska, Hawaii, remote locations, or locations requiring special delivery arrangements.
Please notify Kahuna Chair before shipment if your location has stairs, narrow entrances, limited elevator access, gated access, or other delivery restrictions.
Canadian & International Orders
Canada
Canadian orders may be subject to duties and taxes, which are the customer's responsibility.
Delivery generally takes approximately 2–3 weeks.
International
Duties, taxes, customs fees, and other import-related charges are the customer's responsibility. Requirements and charges vary by country.
International orders must be paid by credit card.
Questions About Your Delivery?
For questions about shipping, White Glove Delivery, assembly, or special delivery requirements, please contact Kahuna Chair Customer Service before your order ships.
Kahuna Chair
Phone: 1-855-646-9500
Email: info@kahunachair.com