Refund policy
30-Day Money Back Guarantee
You may return your product within 30 days of purchase.
Return Conditions
- Customers are responsible for return shipping costs
- A 15 to 35% restocking fee will apply
- Original packaging is required
- White Glove delivery service is non-refundable
Return Process
- Contact customer service to obtain an RMA (Return Merchandise Authorization) number
- Return the item in its original condition and packaging
- After inspection, a refund will be issued minus shipping and restocking fees
Exchanges
- Exchanges are available within 30 days
- Customers are responsible for shipping and up to a 30% restocking fee
Exceptions
- Defective product: Eligible for free replacement (same model)
- Non-defective exchange: No refund option after exchange
Non-Returnable Items
- Open box products (final sale)
- Opened LED masks (personal hygiene item)
Payments & Synchrony & Affirm Policy
- Orders financed through Synchrony & Affirm may be subject to a cancellation fee of 10 to 25% if canceled after processing.
Questions About Return?
- Kahuna Chair
Phone: 1-855-646-9500
Email: info@kahunachair.com